Terms and Conditions


Your use of and purchase of products from this site is governed by the terms and conditions set out below, and as set out under Security, Copyright and Delivery. We recommend you also read our Privacy Policy. You can print the full terms and conditions by selecting the print option in the File menu of your browser.

We may at any time make changes to this site and the details displayed on it (including prices).

Terms And Conditions Of Use

Prices and Payment

The prices for goods displayed for sale on this site are as set out on the site, are www.sashwindows.co.uk prices and are inclusive of VAT. Delivery will be charged in addition, and any such additional charges are clearly displayed where they apply. Delivery charges displayed are valid and effective only in the United Kingdom.

www.sashwindow.co.uk cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail, which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

Packaging & Delivery

Your order will be packaged to protect it during transit. A carrier, nominated by us, at the time your order is dispatched, will deliver the goods to you. On receipt of your order you will be asked to sign a delivery note indicating that the packaging was intact at the time the order was delivered. We will not accept liability for damaged goods if you have accepted the packaging as being intact on delivery.

You're Right to Cancel

You may cancel your order for goods at any stage before the goods are dispatched for delivery to you by notifying us in writing at the address or e-mailing us at the email address set out at the end of this section. You will be notified by e-mail when your order has been dispatched. We aim to process your order for dispatch to you within 28 days. If you cancel your order after it has been dispatched you will be liable for the delivery charge and the cost of returning the goods to our warehouse. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

You have no right to cancel if any of the materials contained in your order have been modified or reduced in size/length in any way by you or any other person engaged or employed by you.

Returns Policy

On cancellation for whatever reason you must return to us the goods we have delivered to you. If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return. We ask that you allow us to nominate the carrier and, at your option, replace or exchange any such goods; or refund you for the price paid including delivery charges. In all other circumstances we will (at your option) exchange the goods or refund you the amount paid for the goods only. www.sashwindows.co.uk accepts no liability for storage of goods to be returned, prior to them being collected by our nominated carrier.

This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected, and we do not exclude any liability for death or personal injury arising from our negligence or for fraudulent misrepresentation.


We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of www.sashwindows.co.uk.


www.sashwindows.co.uk strongly recommend that fitters and contractors are not booked until all goods are received and checked.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate.

In connection with building work we cannot advise on planning permission or building regulation issues.

Before working with electricity, gas or water you should always consult an appropriate professional electrician or CORGI registered plumber. Always read and follow any relevant manuals and safety instructions. [When working with electricity always turn off the mains].

To the extent permitted by law, we accept no liability for any loss, damage or injury arising as a consequence of the advice provided.

These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.


In these terms and conditions:-

"We and Us" means www.sashwindows.co.uk either alone or together with you, as the context requires;

"Working day" means every day of the year except weekends, and English statutory and public holidays;

"You and your" means the person ordering goods subject to these terms and conditions;

Our details

www.sashwindows.co.uk, 19-21 Crawford Street, London, W1H 1PJ

To contact us by telephone, please ring 020 8961 2223 Lines are open between 8am & 6pm Monday to Friday.

Or by e-mail info@sashwindows.co.uk

Privacy Policy

www.sashwindows.co.uk is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience.

No information collected by us on this site will be sold, rented or loaned except as expressly stated in this Privacy Policy and consented to by you.

Control of Personal Information

Any personal information provided to or to be collected by Us is controlled primarily by www.sashwindows.co.uk , of: 19-21 Crawford Street, London, W1H 1PJ

What information do we collect and how do we use it?

We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of registration or at the time of ordering. This data is referred to in this policy as "personal information".

When you order, we collect personal information such as your name, e-mail address, delivery address, telephone number, credit or debit card number and the cards expiry date. This allows us to process and fulfil your order(s) and to notify you about the status of your order(s).

We will also collect non-transactional data should you enter a competition, request a brochure, take part in a survey, request an e-newsletter or contact sashwindows.co.uk via one of the electronic forms provided.

We may also use the information we collect to occasionally notify you about news and information about goods and services we think you may find valuable including new our services and important functionality changes to the website. At every point on the site where such personal information is collected, we give you the option to tell us if you wish to be contacted in future.

Ordering Safely With us

As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode.

We recommend that you do not communicate your payment card details to anyone, including us, by e-mail. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.


www.sashwindows.co.uk or its licensors are the owners of the copyright (and database rights) in this site and all material on the site, including content, design, text, graphics, photographs, software compilations and underlying source codes.

www.sashwindows.co.uk is the owner of the trade marks appearing on this site and all associated trade names, logos and devices unless indicated to the contrary. All other trademarks, logos and names appearing on this site are the property of their respective owners, as indicated.

You may download and print extracts from this site for the sole purpose of placing an order with us or for your personal non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproduction except as above, publication, alteration, distribution, broadcast, or other commercial exploitation) without our written permission.

Company Profile

With over 30 years experience within the window restoration industry, we are well placed to provide you with all your sash window needs.